Frequently Asked Questions

Q.

Are my Username and Password case sensitive?

A.

Yes, usernames and passwords are case sensitive. We recommend that you copy and paste the information, without any spaces, into the login area to avoid errors.

Q.

What should I do if I’ve lost or forgotten my password?

A.

You can update your password by going to https://members.wealthpress.com/login/ and clicking on “Lost your password?” You’ll receive a newly reset random password via email to be able to access your services. If you generate a new password and you don’t see it in your inbox, please check your spam or junk folder – 99% of the time that’s where it ends up.

Please note your username and password are case sensitive. We recommend that you copy and paste the information, without any spaces, into the login area to avoid errors.

If you would like a custom password – you can call us toll free at 888-203-6695 or use the “Contact Us” form that’s in the black header banner at the top of every website page. Please include your email address that you use to sign into your member’s area with your request.

Q.

I just signed up for an additional product and I don’t see it on my member dashboard. What should I do?

A.

If you’re already a WealthPress member and don’t see your new purchase in your list of available services, you may need to logout and login again to refresh your account.

If that doesn’t solve the problem, please contact our concierge team at https://members.wealthpress.com/contact/ or by calling us toll-free at 888-203-6695.

Q.

I don’t want any alerts or updates to go into my Spam folder. How do I whitelist your emails?

A.

If you do find an email from us in your Spam folder, make sure to mark it as “Not Spam” to help future emails arrive directly to your inbox.

Here are instructions to whitelist some of the most popular email providers. If your email provider isn’t listed below, you can simply add our email address to your address book.

Gmail: https://www.whitelist.guide/gmail/
Yahoo: https://www.whitelist.guide/yahoo/
iCloud: https://www.whitelist.guide/icloud/
Spectrum/Charter: https://www.whitelist.guide/charter/

Q.

Oh, no! I accidentally marked one of your emails as Spam. How can I resubscribe?

A.

When this happens, we can’t send emails to you until you submit, in writing, that you do wish to receive our emails. This is in compliance with CAN-SPAM laws.

In order for our email platform, Active Campaign, to remove your email address from the “do not send” list due to our email being previously marked as spam, they must receive authorization from you.

Please send an email to help@activecampaign.com and let them know you want to be added back to our lists.

Q.

I unsubscribed from your emails, now I’m not getting my alerts. How can I resubscribe and receive alerts?

A.

Unfortunately, when you unsubscribe, we’re not allowed to send you any emails, including your email alerts, until you submit, in writing, that you do wish to receive our emails.

In order for our email platform, Active Campaign, to remove your email address from the “do not send” list due to the unsubscribe, and add you back in, they must receive authorization from you.

Please send an email to help@activecampaign.com and let them know you want to be added back to our lists.

Q.

I need to change my email address. How can I update it in your system?

A.

To update your email address, please use our secure contact form at https://members.wealthpress.com/contact/ and let us know what needs to be changed. Please tell us your old email address and your new email address in the “Message” box, and we’ll update it for you in our system.

You can also call our concierge team toll-free at 888-203-6695 and ask us to update your email address for you over the phone.

Q.

I’d like to stop receiving text alerts to my phone. How do I unsubscribe?

A.

You can respond back to the text message with the word "STOP" to unsubscribe from receiving text alerts. When you do that your phone number is removed from our SMS provider’s list for that product. If you have multiple services with us, and wish to unsubscribe from them all, you’ll have to do this for each one.

Q.

Where Do I Start Trading?

A.

If you don't already have a trading account, you’ll need one to buy and sell stocks or options.

If you already have a 401(k) or an IRA, you should be able to go to the website of the company you have your retirement account with, and just open up a trading account there.

If you need to set up a new account, we don’t recommend specific brokerages, however, some of those most popular with our members are:

Again, these are not recommendations as we do not recommend specific brokerages. This is simply a list of the companies our members use.

If you should have any problems signing up for an account, or have issues using your broker’s platform, contact your broker’s customer support team and they’ll be happy to assist you.

Q.

I received an SMS and email alert letting me know a new trade is available, but the trade information was not included. Where do I get the details?

A.

In order to protect our paying members, we do not distribute actual trades via SMS or email. This is to make sure the information is not easily redistributed without authorization, in a way that would devalue your product.

The notifications you receive via SMS and email will include a link to the trade alert on your member page. With one click or tap, you can go straight to the details and decide if the trade is one you want to make.

Q.

Oh, no! I was late getting into a trade. Can I still get in?

A.

Most of our trade alerts include limit prices for entry points. As long as the current price is better, or within those limits and/or timeframes, the entry is still good.

If the current price is more expensive, you might consider sitting this one out and waiting for the next opportunity.

Q.

Is it possible for you to manage my trades for me?

A.

No. Neither WealthPress nor our Traders are brokers or licensed representatives.

They simply trade their own money, and provide material for you to use at your own discretion.

Q.

I live outside of the United States. Can I participate in your programs?

A.

WealthPress, and our Traders, trade stocks, ETFs and options on the United States Markets. So you may need to do some research to find a broker in your country that allows you to do this.

We recommend using the website below to search for an online broker in your country who will meet your individual needs.

https://www.stockbrokers.com/guides/internationaltrading

Q.

Are any of your materials available in other languages?

A.

At this time, we don’t offer our materials in other languages. However, this is something we may look at in the future.

Q.

Do you offer free trials?

A.

To protect the integrity of our programs and our members, we do not offer free trials of our memberships.

However, we do sometimes extend promotional offers and HIGHLY recommend you speak with one of our Product Specialists to see if any are currently available. Contact our Product Specialists Team at 904-404-8870 for further assistance.

Q.

I don’t really understand this trading method. Is it possible to pause my subscription until I’m ready to start trading?

A.

It is. But first, have you watched the training videos within your program? Most of our services contain a section on your member page titled “Start Here” and/or “Bonus Training.” That’s where you’ll find education about each strategy and how to be successful using it.

If, after watching these videos and reviewing any other written material, you still don’t feel comfortable, we would be happy to pause your subscription while you learn more about the trading style on your own. During this pause, you won’t receive any alerts or updates.

Please give us a call toll-free at 888-203-6695 and one of our concierge members will be happy to assist you with this request.

Q.

I signed up for one of your webinars, but it turned out to be a pre-recorded video. Why is that?

A.

Our initial presentations are live. However, not everyone is able to attend the events when we have them. So we record the live sessions and replay them during different times. This gives everyone, no matter what time zone they are in, a chance to view the material.

Q.

I’d like to purchase an additional product. What are your preferred forms of payment?

A.

Our preferred forms of payment are Visa, MasterCard, American Express, and Discover.

Q.

Do you accept PayPal or checks?

A.

We do not accept Paypal or payments by check at this time.  We’re more than happy to get you set up using a Visa, Mastercard, Amex, or Discover.

Q.

What is your refund policy?

A.

As you may recall from the presentation, we don’t offer refunds on our premium services. That’s because digital products aren’t like physical products that can be returned. As soon as our members get access to our proprietary training, documents, alerts and other information, that knowledge can’t be given back.

Instead, we offer a performance guarantee with all of our premium services. That means you’re protected based on the promise of the product.

We definitely want to help, and can give you some options so you’re able to get the best possible outcome out of your purchase. So please feel free to reach out to our concierge team at https://members.wealthpress.com/contact/ to talk about what possibilities might be available.

For more information on our refund policy, please click here:
https://wealthpress.com/terms/

https://wealthpress.com/resources/refundpolicy.html

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