Corporate IT Support
| Service Needed | How To Get It |
|---|---|
| Maintenance Task (Create an email account, add a Slack user, change a phone system recording, purchase a domain, etc) |
Email [email protected] to create a support case Include as much detail as possible so that your task can be completed successfully. You will get updates on your case via email from ‘US Helpdesk.’ |
| Non-Emergency Support (How-to questions, troubleshooting, DNC list removals, etc) |
Email [email protected] to create a support case Include as much detail as possible so that your task can be completed successfully. You will get updates on your case via email from ‘US Helpdesk.’ |
| Emergency Support (A website is down, an active order form is broken, etc) |
Slack @help in the #emergency_urgent channel If you don’t get a response within 2 minutes, please call the Corporate IT Support Emergency Number: 305-384-4785 (24/7, only for real emergencies please). |
| Remote Access (Allow a tech support rep to remotely access your computer) |
Click Quick Support Only use when instructed to by a support rep. First, contact support via one of the methods above. |